It’s easy to find out. From this page, you are 1 or 2 clicks away from seeing your "Estimated Completion Date." As soon as you finish your free online Estimate, it shows you the ESTIMATED completion date. Sometimes we beat that date, but if we find we might go past that date, we will contact you.
NOTE: Our turn-around time varies based on how much work we already have "in-house" at the time your order is placed. (1 - 6 weeks is our usual)
What if I am wrong in calculating my Estimate?
We base our invoice on the total minutes of your transferred footage. For slides or images, it is based on the actual number of images. Therefore, it is only after the transfer is completed that we will know the total cost of your order. We then notify you via email, and that's when you pay for your order.
If you have under-estimated your total footage (or slides), your invoice will be a bit more, and if you have over-estimated, then the cost will be a bit less.
Do you perform all the work yourselves? Do you outsource any of it?
IMPORTANT: We are only able to transfer content which is original to you, or that you own or have a license to use, or that falls within the fair use exception under copyright law, and where the transfer of such content does not violate the rights of others or applicable copyright law. Accordingly, we are not allowed by law to transfer copyrighted commercial content (such as movies and television shows) that does not meet such criteria. When you place your order, you will be required to certify that the content provided to us meets at least one of these criteria and that the transfer of the content does not violate the rights of others or applicable copyright law.
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What are your business hours?
